If you’re running an Aged Care In-Home Services operation, there’s a lot of moving parts.
On some occasions you may have difficulty filling a shift.

That’s where Heartfelt Assist comes in. We provide fully managed, on-demand home support services, ensuring your clients receive the care they need—without disruption.

We provide the three types of help you are most likely to need: Cleaning, Gardening, Social Support. Because they’re the shifts that have to give when you are short handed.

Why Partner with Heartfelt Assist?

✅ Reliable Coverage – We step in when you need us most, filling gaps with experienced, professional staff.

✅ Fully Managed Service – We don’t just supply workers; we coordinate the shift, provide all necessary equipment, and ensure quality outcomes.

✅ Seamless Client Experience – Your clients deserve uninterrupted care, and we help maintain their trust in your service.

✅ Flexibility When You Need It – Whether it’s short notice or planned in advance, we provide timely, efficient support.

Not a Temping Agency

We do not supply workers that you have to onboard and schedule and provide minimum hours to. Instead, we undertake to fill in for you on unfilled shifts on a one-off, ad hoc basis, keeping your clients happy. After July 1 2025, filling all shifts will be  essential for you getting paid your management fees.

How It Works

1. Let Us Know Your Needs – Contact us when a shift becomes available, we only need 48 hours notice
2. We Assign a Qualified Team Member – Our trained professionals are ready to step in, for one shift, for a month, ongoing, whatever you need.
3. Seamless Service Delivery – We manage the shift, ensuring your clients receive the care they expect.
4. Individual Invoicing per Client, you don’t have to sort through a whole page to work out what was done for whom.
5. Peace of Mind for You & Your Clients – No more scrambling to fill last-minute gaps.

We usually manage to fill over 50% of offered shifts. That’s a halving of unhappy clients for you, and it costs you nothing to ask. 

Let’s Work Together

Heartfelt Assist is your trusted partner in maintaining quality aged care services, even when challenges arise.

Contact us today to discuss how we can support your team.