Your overflow partner when nobody else can fill the gap.
We’re not just another provider on your list. We’re the overflow partner already set up and ready, so when a request can’t be filled, your client’s care continues without a gap. Get us set up now, before you need us.
When you can’t fulfil a request, your client’s care shouldn’t stop there.
Your client needs a lawn mowed. Your usual provider has no availability. The request goes unfilled: your client misses out on care they’re relying on, and your organisation loses billable hours it could have kept. Heartfelt Assist is the Adelaide overflow partner you call when that happens.
When the waiting list is the problem
Lawn mowing, garden upkeep, cleaning, and small home maintenance, delivered the week you need it, not the month after. Funded through Home Care Packages and CHSP where applicable.
When a request lands with no notice
Short-notice personal care, meal preparation, and domestic assistance, delivered with the same consistency and dignity as a planned visit.
When isolation is the real risk
Accompanying clients to appointments, shopping, and social activities, so your client stays connected while you’re stretched thin elsewhere.
When your regular respite falls through
Short-notice and planned respite for family carers: we step in quickly when the usual arrangement breaks down.
The overflow partner who actually shows up.
Coordinators who refer to Heartfelt Assist know their clients will be looked after, and that they will hear about it promptly if anything needs attention. We do not rotate through workers. We communicate clearly. We show up on time.
- Metropolitan Adelaide coverage: we know the suburbs, streets, and services
- Consistent workers: your clients see familiar faces, not a new person each time
- Short-notice availability: we are built to fill gaps, not add to waiting lists
- Clear coordinator communication: we keep you informed at every stage
- Set up once, call any time: no paperwork scramble when the urgent request lands
- No setup fees, no lock-in contracts: refer when you need us
Sending a referral takes two minutes.
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1
Contact us
Use our referral form or call 1300 522 160. Tell us the client’s location, the service needed, and any urgency.
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2
We confirm availability
A team member responds within one business day, usually sooner for urgent requests.
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3
We meet the client
An introductory visit is arranged at a time that works for the client and their household.
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4
Services begin
We schedule services, keep you informed, and flag any care concerns we observe during visits.
Our regular contractor had a two-week wait, and our client couldn’t wait that long. We called Heartfelt Assist in the morning, they had someone out within days, and they kept us informed the whole way. That’s exactly what we need from an overflow partner.Case Manager, Home Care Package Provider, Southern Adelaide
A provider with an established Southern Adelaide track record.
Heartfelt Assist is the aged care arm of Heartfelt Support, an established Southern Adelaide disability and community support provider. We bring the same team, the same community relationships, and the same values that have made us a trusted name across Southern Adelaide since our founding.
- Telstra State Finalist, Embracing Innovation – 2023 & 2025
- Telstra State Finalist, Building Communities – 2025
- Established provider across Morphett Vale, Seaford, Reynella, Noarlunga, Christie Downs, and the Fleurieu Peninsula
- Police-checked, insured, and trained support workers
- Warm, consistent, locally known support workers
Get Set Up Now.
We respond to provider inquiries within one business day. No setup fees, no lock-in contracts.
Or call us on 1300 522 160