Choosing a disability support provider isn’t just a box to tick. It’s about finding someone who will back you up — not just for now, but for the long run.
🤝 More Than a List of Services
When you look at provider websites, they all tend to say the same things:
- We’re caring
- We’re reliable
- We’re person-centred
- We’re proudly NDIS registered or proudly independent
The thing is, you’ve heard that before. And for some people, it didn’t turn out that way.
So how do you know you’re choosing the right one?
🔎 What Actually Matters
At Heartfelt Support, we believe that good support starts with good connection. Not perfection — but consistency. Support that turns up, listens, and grows with you.
We’re not here to dazzle you at the first meeting.
We’re here to show up again next week, when it’s raining, when your cat won’t come out from under the couch to go to the vet, and your support worker has another client straight after. Because that’s when real person-centred care happens.
💡 One Fix, One Client, One Beautiful Outcome
One of our clients had a plan that included funding for just one therapy. The goals pointed to sessions with a social worker — but what she really wanted was horse therapy. It felt like a choice between doing what the plan said, or doing what felt meaningful.
So we combined both.
She now attends horse sessions, led by a qualified social worker on our team — ticking the goal boxes and building her confidence in a way that truly works for her.
That’s the kind of flexibility that only happens when your provider is willing to think creatively — and really listen.
💬 We’re In It for the Long Haul
“The first two clients we ever supported on our first day of business — they’re still with us today.”
– Robert Godden, Managing Director, Heartfelt Support
We’re not interested in being the flashiest provider in town. We’re interested in being the one you can count on — through the good days, and the ones that don’t go to plan.
🧭 Things to Ask When Choosing a Provider
Here are a few red (and green) flags we recommend keeping in mind:
| ❌ Watch out for… | ✅ Look for… |
|---|---|
| Providers who promise perfection | Providers who offer honest, flexible solutions |
| Big buzzwords but little detail | Real examples, testimonials, and stories |
| All talk, no follow-through | Teams who’ll go the distance, not just the intake meeting |
| One-size-fits-all plans | Support that’s actually shaped around you |
🚀 Support That Feels Like Yours
If you’re looking for a provider who doesn’t just say the right words — but shows up with the right actions — we’d love to chat.
👉 Contact us for a conversation that’s genuinely person-centred, or
👉 Browse our services and see what makes Heartfelt different